Policies

PAYMENT

Accepting payment using Stripe and Paypal.

SALES TAX

Texas sales tax is 8.25% and collected on orders shipped to or bought in the state of Texas. 

SHIPPING & HANDLING COSTS

Shipping costs for orders shipped within the continental U.S. are based on the order amount and calculated automatically by the shopping cart.

$60 and under the shipping cost is $13 

$60.01 to $160 the shipping cost is $17

$160.01 and over the shipping cost is $26

*If a box larger than 10x10x10 is needed, it will require an additional charge.  You will be notified if this is the case.

Expedited Shipping

Expedited shipping is calculated after the order is packaged and is based on weight and destination. I will contact you with the exact shipping fees  and verify the shipping address before we schedule the shipment.  This will be charged separately via a custom fee on the website.

SHIPPING METHODS

USA

Orders within the continental US are shipped via USPS with tracking and insurance. If you would like expedited shipping, please email me and I will gladly arrange that at an extra charge. Check-out your purchase at the current shipping price and I will charge you the difference separately once you have confirmed the new shipping method. Also, if you are in the Austin area and would like to arrange a local pickup. Enter LOCALPICKUP code and email me to schedule a pickup.

PLEASE NOTE that I do not ship to P.O. Boxes.

ALASKA, HAWAII and PUERTO RICO orders are shipped via USPS Priority Mail.  Priority Mail also includes tracking and insurance.

INTERNATIONAL

I am accepting online orders for shipping to international addresses.  However - you must email me at iheartisis@gmail.com and we can figure it out. A 4% fee for all international transactions will be applied + a $7.50 handling fee.

SHIPPING TIME

All orders will be processed within 3 to 5 business days.

Continental US Shipping usually takes 2 to 7 business days.

ALASKA, HAWAII and PUERTO RICO 10+ days.

PLEASE RECYCLE

Whenever possible we will use recycled in-good-condition packaging.  If this is a gift and you require new boxes, please contact me and we'll sort it out.

RETURNS, etc.

All measurements are approximate but  mostly within 1/2".  If you're uncertain of a size, I urge you to measure another similar piece you may have at home to get a proper perspective on a size.  Keep in mind that all items are hand made and details will vary - even if the style is the same.  I do my best to show this in the photos and descriptions.  Feel free to ask specific questions though.

All sales are considered final.  In the unlikely event of damage during shipment, it is important that you keep all of the original product & packaging and notify me within 2 days of receipt along with photographs to arrange another solution.

STONEWARE/PORCELAIN/GLAZES/FOOD SAFETY

Please note, since all products are handcrafted, there may be slight variations in color, textures, finish and dimensions. 

Each piece is either hand built or wheel thrown and loaded with individual characteristics. These are all part of what make each piece unique. Not all glazes used are lead free and food-safe. If the glaze is not food safe and should be used for decoration only I will state it in the description. Be careful with highly staining foods on matte white pieces. And anything acidic, which can ruin a piece. Each piece is stamped with claykat's mark.

RECOMMENDED CARE

All of my ceramics are dishwasher safe, unless otherwise noted, though hand washing is what I recommend. Use a brush to clean out all the nooks and crannies from any food or dirt.  They are microwave safe though I don't recommend this.  Do not use in an oven unless the piece is stated for such use. 

On many of claykat's pieces the rims and bottoms are unglazed. All of the bottoms are unglazed and can have a slightly rough texture, so take care when placing on your furniture.

While fired stoneware/porcelain is strong, treat all of your pieces with extra care.

CUSTOM/WHOLESALE ORDERS

I am currently working on starting to do wholesale so give me a little bit. Shoot me an email with what you are wanting and your budget.. The wholesale pricing for now is around 50% of the retail price so please keep that in mind when you send me budget expectations.. I will be working on new things so it's always good to reach out and see if I have something that's in the works that might work for you and could work with your budget. If you see a piece that is sold out please email me and I can let you know if getting something similar is possible and how long it would take. 

PHOTOSHOOTS

Some items seen on @claykatceramics instagram account are available to rent for photo/film shoots. Please email iheartisis@gmail.com for inquiries.